Job Summary
Customer Service Specialist
Location: Scranton, PA
Schedule: Monday-Friday, 8 AM to 5 PM
Position Type: Full-Time, On-Site
Position Overview
We are seeking an organized, dependable, and detail-oriented individual to provide administrative support to our Customer Service, Sales, and Regulatory teams. This position is ideal for someone who enjoys keeping information organized, communicating professionally with customers, and supporting multiple departments with day-to-day administrative needs.
A key responsibility of this role is providing backup support to our domestic Customer Service team during vacations, absences, and periods of increased workload. The position will also help reduce administrative workload across other departments by handling routine document requests, sample coordination, filing, and other support activities.
Prior experience in the food or enzyme industry is not required. Training will be provided on our products, systems, and procedures.
Key Responsibilities
Administrative & Sales Support
- Organize, maintain, and file customer, order, pricing, and other business records.
- Respond to routine requests for product information and standard company documentation.
- Coordinate customer sample requests, including processing requests, verifying shipping information, and submitting samples for fulfillment.
- Provide general administrative support to the Sales team, including sending requested documents and information to customers.
- Maintain organized electronic files and correspondence.
- Assist with routine administrative projects as assigned.
Customer Service Support
- Provide backup support to the domestic Customer Service team as needed.
- Process customer purchase orders using the company's ERP/order management system.
- Prepare order confirmations, shipping documents, invoices, and other routine order documentation.
- Coordinate domestic freight and shipping arrangements and provide customers with shipment and tracking information.
- Monitor pending orders and shipments and assist with routine customer inquiries.
- Send payment reminders and copies of invoices for past-due accounts.
- Maintain accurate customer and order information in company systems.
- Communicate professionally with customers primarily by email and occasionally by phone.
Regulatory & Documentation Support
- Assist the Regulatory team with routine customer documentation requests.
- Retrieve and send existing documents such as technical data sheets, product specifications, and standard certificates.
- Maintain organized regulatory and product documentation files.
- Route requests requiring technical review or customized responses to the appropriate Regulatory team member.
Qualifications
- Previous administrative, office, customer service, or related experience preferred. Relevant internship experience will also be considered.
- Secretarial or administrative training is a plus but not required.
- Strong organizational skills and exceptional attention to detail.
- Professional written and verbal communication skills.
- Comfortable communicating with customers by email and phone.
- Ability to organize and maintain electronic files and records.
- Ability to manage multiple tasks and priorities while meeting deadlines.
- Comfortable learning and working with ERP/order management systems.
- Proficiency with Microsoft Office and general business software.
- Ability to work independently while also supporting a team.
- Dependable and willing to provide backup support across departments as needed.
Additional Information
This is a on-site position based at our Scranton, Pennsylvania facility. Normal working hours are Monday through Friday, 8:00 AM to 5 PM.
Occasional opportunities for company-sponsored travel to industry trade shows may be available, but regular travel is not required.
